PAYMENT
Payment is possible:
- Electronic banking. It’s very easy to pay, you just need to choose your bank and make the payment.
- Gift coupons. Enter the discount code in the discount code field at the checkout step. Use the full amount immediately as the remaining money is non-refundable. When buying for a larger amount, you pay the balance in one of the ways indicated above.
DELIVERY
After the goods are made, they are sent by the chosen method (Omniva or DPD post machine, courier). If you are interested in local collection (in Plunge), first write to us at meda@gardenmood.lt and we will coordinate.
Shipping methods:
- Sending OMNIVA to the selected post machine – price 3 Eur. When buying above of 50 euros – it’s FREE. Parcels are delivered within 2 – 4 working days in Lithuania (may take longer during the holiday period). We are not responsible for product packaging or product damaged during shipping. If this has already happened, write to us (meda@gardenmood.lt).
- DPD sending to the selected post machine – price 3 Eur. When buying above of 50 euros – it’s FREE. Parcels are delivered within 1-2 working days. We are not responsible for product packaging or product damaged during shipping. If this has already happened, write to us (meda@gardenmood.lt) and we will solve this problem. When the package is delivered to the post office, you will be notified by SMS message, which will include the door code. You can collect goods from the DPD Pickup post office within 7 calendar days. If the ordered goods are not picked up within this period, they will be returned to the seller. In this case, you will have to pay all costs (return and reshipment) in order to have the goods sent again. If you are interested in delivering goods to Kuršiu Nerija, please contact us meda@gardenmood.lt.
- DPD courier – price 5 Eur. The DPD courier will deliver the package to your home, office or any other address of your choice. The courier will deliver the goods to you within 1-2 working days on the territory of Lithuania. You will be informed about the expected delivery time of the shipment and the shipment number by SMS message or e-mail. by post During the delivery of the goods, upon request by the courier, you will have to show a document confirming your identity. If you are interested in delivering goods to the Curonian Spit, please contact us meda@gardenmood.lt. If you notice damage to the package while receiving the package, immediately report it to the courier who delivered the package and write a package damage report. After receiving the ordered product and signing the shipment document without comments, it is considered that the shipment has been delivered in good order.
REFUND
To return the product, you can do so within 14 (fourteen) working days from the delivery of the product. Please contact us by mail first meda@gardenmood.lt iand state the name of the item being returned, the order number and the reasons for the return. Inform you that:
- The returned item must be fully assembled. You are responsible for the complete assembly and packaging of the item. If the item is not fully assembled and properly packaged, we will not accept it for return.
- The item must be returned in the packaging in which it was delivered. The package must be undamaged, clean, properly prepared and packed.
- The product must be undamaged, unused, without losing its commercial appearance.
- The cost of returning the product is borne by the buyer, except in cases where the product is returned due to poor product quality.
- When a defective product is returned, we undertake to pick up the defective product and replace it with an analogous product. If we do not have an analogous product, we will return the money paid for the product.
After receiving the product from you, the packaging of which must be intact, within 14 days we will transfer the paid money to the specified bank account from which the goods were paid.
Once we receive your returned goods, you will receive a replacement or a refund within 14 days.
Gift vouchers are non-refundable. Use the full amount immediately as the balance is non-refundable.